Tampa, FL | January 15, 2019


Training is worth seven (7) CEUs.

8:30 – 9:00 a.m. Continental Breakfast
9:00 – 10:00 a.m. Cybersecurity: Risks and Case Studies
Megan Bixler, Technical Program Manager, APCO International

An examination of the cybersecurity risk landscape, recent incidents and root causes; explanation of key elements of cybersecurity; and a discussion about sector-specific threats to emergency communications centers (ECC) and emergency communications.
10:00 – 10:30 a.m. Cybersecurity Options for Emergency Communications
Megan Bixler

ECCs can benefit from centralized intrusion detection and prevention systems, which allow them to achieve economies of scale, gain access to multiple resources and plan for the future.
10:30 – 11:00 a.m. Break
11:00 – 11:30 a.m. Steps You Can Take to Improve Cybersecurity
Megan Bixler

Overview of strategies ECCs can implement today to improve their cybersecurity posture, including cyber hygiene training, password and physical security, and working effectively with vendors.
11:30 a.m.– 12:00 p.m. Cybersecurity Open Forum
Megan Bixler and Jeff Cohen, Chief Counsel and Director of Government Relations, APCO Internationa

Using a variety of simulations, scenarios and exercises, presenters will help attendees translate learning topics into practice.
12:00 – 1:00 p.m. Lunch
1:00 – 1:30 p.m. Emergency Notification Systems
Jeff Cohen
1:30 – 2:15 p.m. 9-1-1 Location Accuracy and the Apps Ecosystem
Jeff Cohen

Many new developments are occurring in the field of 9-1-1 location accuracy, presenting additional options for ECCs. Further, application-based products and services hold great promise for improving operations, provided they are secure, safe, interoperable and fit the mission. When it comes to location technologies and applications, there are a number of important considerations for evaluating these offerings.
2:15 – 2:30 p.m. Break
2:30 – 3:15 p.m. Next Generation 9-1-1: How Do We Get Where We All Want to Go?
Steve Leese, Director of Comm Center and 9-1-1 Services, APCO International

So exactly what IS NG9-1-1? How will ECC equipment and systems change? Where are we now, where do we need to be, and how do we get there? Discussion will include interoperability, technology options, and RFP preparation, and will encourage out-of-the-box thinking about the ECC of the future.
3:15 – 4:00 p.m. Project 43 – Broadband Implications for the PSAP
Jeff Cohen

Learn how ECCs – the nerve center of emergency response – will be impacted by the broadband environment, particularly with regard to operations, governance structures, the workforce and training needs.
4:00 – 4:30 p.m. Next Generation 9-1-1 Open Forum
Steve Leese and Jeff Cohen

Using a variety of simulations, scenarios and exercises, presenters will help attendees translate learning topics into practice.