Anaheim, CA | September 20, 2018


Training is worth seven (7) CEUs.


8:30 – 9:00 a.m. Continental Breakfast
9:00 – 10:00 a.m. Cybersecurity: Risks and Case Studies
Jay English, Chief Technology Officer, APCO International

An examination of the cybersecurity risk landscape, recent incidents and root causes, explanation of key elements of cybersecurity, and a discussion about sector-specific threats to PSAPs and emergency communications.
10:00 – 10:30 a.m. Cybersecurity Options for Emergency Communications
Jay English

How PSAPs can benefit from centralized intrusion detection and prevention and associated systems to achieve economies of scale and gain access to multiple resources, and plan for the future.
10:30 – 11:00 a.m. Break
11:00 – 11:30 a.m. Steps You Can Take to Improve Cybersecurity
Jay English

Overview of strategies PSAPs can implement today to improve their cybersecurity posture, including cyber hygiene training, password and physical security, and working effectively with vendors.
11:30 a.m.– 12:00 p.m. Cybersecurity Open Forum
Jay English and Jeff Cohen, Chief Counsel and Director of Government Relations, APCO International

Using a variety of simulations, scenarios and exercises, presenters will help attendees translate learning topics into practice.
12:00 – 1:00 p.m. Lunch
1:00 – 1:30 p.m. Emergency Notification Systems – Opportunities and Realities
Jeff Cohen and Jay English
1:30 – 2:15 p.m. 9-1-1 Location Accuracy and the Apps Ecosystem 
Jeff Cohen and Jay English

Many new developments are occurring in the field of 9-1-1 location accuracy, presenting additional options for PSAPs. Further, application-based products and services hold great promise for improving operations, provided they are secure, safe, interoperable and fit the mission. When it comes to location technologies and applications, there are a number of important considerations for evaluating these offerings.
2:15 – 2:30 p.m. Break
2:30 – 3:15 p.m. Next Generation 9-1-1 – How Do We Get Where We All Want to Go?
Jay English

So exactly what IS NG9-1-1 and how will PSAP equipment and systems change? Where are we now, where do we need to be, and how do we get there? Discussion will include interoperability, technology options, and RFP preparation, and will encourage out of the box thinking about the Emergency Communications Center of the future.
3:15 – 4:00 p.m. Project 43 – Broadband Implications for the PSAP
Jeff Cohen

Learn how PSAPs – the nerve center of emergency response – will be impacted by the broadband environment, particularly with regard to operations, governance structures, the workforce and training needs.
4:00 – 4:30 p.m. Next Generation 9-1-1 Open Forum
Jay English and Jeff Cohen

Using a variety of simulations, scenarios and exercises, presenters will help attendees translate learning topics into practice.